When fire strikes it can be scary, but for a NYC family with a special needs child it can be especially trying.

Situation: After an apartment fire a family needed to be placed in the temporary home immediately.

Concerns:

• There was a fire causing significant damage to the unit and the family needed to relocate during the rebuild & renovation process. 
• The family has a mentally challenged child and needed the temporary home to have a very similar floor plan, design, look and feel.

What FCC Did: Frank Crystal’s claims department worked with the carrier to find an apartment with a similar floor plan. Interior walls were painted to match the family’s permanent home and the child’s entire bedroom was replicated. Because the manufacturing and shipping of furniture often takes a few weeks, the claims department found similar furniture and negotiated a rental agreement.

Result: Claims department provided ongoing support and went above and beyond typical duties, to ensure the family was placed in a comfortable living situation. The claim totaled $1.5 million, the client would have suffered a huge financial loss under his previous program.